Common Area Housekeeping-Service Level Agreement

S. no.	SCOPE OF WORK	SLA	INDICATOR
1	GENERAL CLEANING OF THE AREA IN FRONT OF MAIN ATRIUM	All areas should be clean to create a healthy & hygienic work environment	Free of debris, dirt, stain, moisture, odor, litter.
		Spot clean floor, ceiling, walls, doors, glass windows, tables, cupboards, wall hangings, signage, light fixtures and chairs.
		Thorough cleaning to be carried and spot cleaning to be done as and when necessary.
		Any leakage/ spillage/ Emergency to be attended  promptly	Response time < 30 mins
		Effective supervision, checking and monitoring of  cleaning activities / schedules
		Dustbins must be with liners and will be cleared every  2 hrs should be free from any stains, foul smell etc.	Response time < 2 Hrs
		Hand prints on all the glass doors in the Atrium and main entrance area to be cleaned within 15 minutes.	Response time < 15 mins
2	ELEVATORS	All Passenger/Service Elevators to be maintained spot clean internally, at all times.	Adherence to Daily/Weekly/Monthly inspection Checklists
		All railings/Panels inside the Car to be sparkle clean
3	FRONT DRIVE WAY, PORCH, SIDEWAYS, WALKWAYS	Area should be free from litters, drain lines to be clear from debris and there should be no water accumulated.	Free of debris, dirt, stain, moisture, odor, litter.
		All fire hydrant boxes, light poles, junction boxes etc.  Should be spot cleaned on a regular basis.
		All the traffic closes, bollards to be kept clean at all times.
		Dust bins Should be emptied every 2 hrs and clean from stains/litter/foul smell.	Response time < 2 Hrs
		Front porch to be washed with water every alternate day.	Adherence to Daily/Weekly/Monthly inspection Checklists
		External Road on both side of the property to be cleaned daily.
		Deep cleaning, descaling is carried out on weekly basis.
4	CORRIDOR AND STAIRCASES	Ensure cleanliness of floor, walls, landings All doors should be clean from dust / dirt.	Free of debris, dirt, stain, moisture, odor, litter.
		Ensure smooth opening
		Dust bins should be with liners. Should be emptied and clean from stains/litter.
5	BASEMENTS AND TERRACES	Ash urns and dustbins to be clean and stain free and should not overflow.	Free of debris, dirt, stain, moisture, odor, litter.
		Area should be free from dirt/ stain / litters, drain lines to be clear from debris and there should be no water accumulated
		Drain lines to be clear from debris and there should be no water accumulated for breeding of mosquito and prevention of malaria/dengue.
		Ensure smooth opening & closing of doors.
		All the overhead pipe lines, and ventilation ducting to be cleaned off dust thrice every week.
		All basements and terraces to be washed down with water once every week.
		All the mandatory signage's, directional signage's to be kept clean at all times.
6	COMMON AREA WASHROOMS	WC, basins, floors, urinals, sensors, hand dryers, glass mirrors, should be free of dust, grime, spots and should be sparkling clean. Frequent monitoring to be done for effective hygiene.	Clean, dry and smell free wash  rooms  Availability and display of checklists
		Floor and fixtures should be cleaned as per the schedule to ensure that they are clean and dry. Cleaning schedules should be checked by the respective supervisors.
		Thorough flushing and cleaning of all water passages, traps to be done as per the schedule to ensure dry floors and free from foul smell.	All accessories should be functional
		Thorough scrubbing of floor to be carried out as per agreed schedule on a regular basis
		Supplies (toilets rolls, tissue, urinal cubes, liquid soap, odonil, automatic liquid room freshener) should be adequately stocked
7	AC DIFUSERS, LUMINIARES, FIRE EXTINGUISHERS AND OTHERS	Should be thoroughly cleaned as per schedules.	Free of debris, dirt, stain, moisture, odor, litter.
		Spot cleaning to be done on a regular basis to ensure effectiveness.
8	GARBAGE AND FOOD WASTER DISPOSAL	Ensure cleanliness of floor, walls and doors	Free of debris, dirt, stain, moisture, odor, litter.
		Dry / Wet waste should be segregated and stored separately in the designated areas
		Ensure disposal of waste at scheduled frequency	Storage quantities should be within the acceptable limits
9	ENGINEERING AREA/PLANT ROOMS/ELECTRICAL AND UPS ROOMS/FIRE PUMP ROOMS	Cleaning operations to be carried out as per the schedule in the presence f Technical Personnel.	Free of debris, dirt, stain, moisture, odor, litter.
		Electrical room/Electrical panels/ other equipment to be cleaned in the presence of technical personnel and under joint supervision.
		Deep cleaning activity to be carried out as per the schedule
10	MATERIAL STORAGE AREA	Ensure cleanliness of the floor, walls and doors. Activities should be	Free of debris, dirt, stain, moisture, odor, litter.
		Material to be stacked in a neat and tidy manner. Material should not be kept on floor.
11	HK TOOLS, CONSUMABLES & EQUIPMENT	All tools & equipment should be functional and in good working	100% Uptime
		Minimum stock of approved spares/ HK chemicals/ consumables should be maintained at all times as per agreed stock levels.
		All HK consumables must be Johnson Diversey make.
		Equipment’s to be of branded make preferably karcher or like.	Equipment invoices.
12	STANDARDS OF HK PERSONNEL	100% manpower should be available at all times as per approved deployment	Should Meet or exceed the agreed limits.
		All staff should wear approved uniforms
		Personal grooming standards should be as per agreed and acceptable standards. (presentable, shaven, nails cut, short hair, soft spoken etc)
		All personal age to be more then 18 years and must be at least conversant in Hindi	100% compliant.